FAQs
How can I contact Tenacity Clothing?
You can email us at support@tenacityclothingco.com where our customer service team will be happy to help you with whatever you need!
Do you ship worldwide?
Yes
Where do you ship from?
We ship from the United Sates.
Can I change or cancel my order?
Time is of the essence when it comes to processing your orders. To ensure your satisfaction, we kindly ask that you request any changes or cancellations within 12 hours of placing your order. Regrettably, any requests received after this time cannot be accommodated. Rest assured, should you need to return your order, we will gladly provide you with a full refund upon receipt. Your satisfaction is our top priority.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
When will my order be processed?
Experience Efficient Order Processing and Fast Shipping from Our Warehouse
During holidays and sale seasons, we kindly ask for your patience as we process your order. Our dedicated team works diligently to ensure all orders are handled promptly. Please note that we process orders between Monday and Friday. Rest assured, your order will be processed within 12 Hours and shipped the next day after processing.
Please keep in mind that we do not ship on weekends.
With our streamlined operations and commitment to timely shipping, you can trust us to get your order to you as quickly as possible.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days after shipping, you are eligible for a full refund.
Will I be charged with customs and taxes?
At our site, the prices you see are tax-free in US Dollars. However, it's crucial to be aware that you may be responsible for paying duties and taxes upon receiving your order.
When your order arrives at its final destination, your local customs office will determine if any import taxes, duties, or related customs fees are applicable. Please note that these charges and taxes are your responsibility and will not be covered by us.
In addition, please keep in mind that we cannot be held responsible for delays caused by the customs department in your country.
If you have any questions or need further information about these charges, please reach out to your local customs office. We are more than happy to assist you.
How do I return an item?
Please contact us at support@tenacityclothingco.com
What if the item(s) I received are defective/incorrect/damaged?
Contact us immediately if you encounter any issues with your merchandise. Whether it's incorrect, missing, or defective, we're here to help. Simply provide your order number and include photos of the item(s) in question, along with any relevant references. Rest assured, we'll prioritize your case and work towards a swift resolution.
When will I receive my refund?
We understand the importance of timely refunds. That's why we guarantee all refunds will be credited to your original form of payment. If you paid by credit or debit card, rest assured that refunds will be sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request. Worried about when the credit will show up in your account? Don't stress; reach out to the card-issuing bank, and they'll provide you with all the information you need. And if you haven't received a credit for your return yet, don't worry - we're here to help. Simply contact the bank or credit card company, and they'll assist you further. Your refund may take some time, but we'll ensure it's worth the wait!